Returns & refunds

Customers are eligible to request a replacement or refund if:

• The product arrives damaged, defective, or malfunctioning.
• They provide a continuous, unedited unboxing video showing the sealed package, shipping label, packaging, and product.
• They submit the video, order number, and issue details within 24 hours of delivery.
• The claim is reviewed and approved by Kawai Forge.

Not eligible: Change of mind, accidental orders, incorrect product or quantity ordered, minor 3D-printing variations, or shipping delays after dispatch.

Any mandatory consumer rights under applicable law still apply.

If your Kawai Forge order arrives damaged, defective, or malfunctioning:

1. Record an unboxing video showing the sealed package, shipping label, packaging, and product without interruptions or edits.
2. Contact us within 24 hours of delivery at contact@animeltostudio.in.
3. Include your order number, unboxing video, relevant photos, and a brief description of the issue.
4. Wait for our review. If your claim is approved, we may offer a replacement or an appropriate full or partial refund.

Please note: Change-of-mind returns and cancellations after production begins are not accepted, subject to applicable consumer protection laws.

Refund Policy – Kawai Forge

• Eligible refunds: Customers may request a refund if their product arrives damaged, defective, or malfunctioning.
• Claim deadline: Submit the claim within 24 hours of delivery, including a continuous, unedited unboxing video and order number.
• Approval: Each claim is reviewed by Kawai Forge. Approved claims may receive a full or partial refund, or a replacement, as appropriate.
• Non-refundable orders: Change of mind, accidental orders, and other ineligible reasons are not accepted. Orders cannot be cancelled once production begins.
• Contact: contact@animeltostudio.in

Exchanges

• Exchanges are not accepted for change of mind, incorrect orders, or personal preferences because products are made to order.
• If you receive a damaged, defective, or malfunctioning product, you may request a replacement.

Damaged or Defective Items

• Contact us within 24 hours of delivery.
• Provide your order number and a continuous, unedited unboxing video showing the sealed package, shipping label, packaging, and product.
• Include photos and a brief description of the issue, if applicable.
• Once reviewed and approved, Kawai Forge may offer a replacement or an appropriate refund.

• WhatsApp: +91 70011 49046
• Email: contact@animeltostudio.in
• Email: kawaiforge@gmail.com

For order-related enquiries, please include your order number when contacting us.